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Shipping & Returns
Willow Manor is committed to making the shipping process as quick, efficient, and simple as possible. Due to the delicate nature of some of our products, we take extra care in packaging and shipping each item. Every item will be checked, and rechecked, for damages before shipping, and then packed securely to avoid damages during transit.
Willow Manor used UPS shipping as our default method of shipping.
Shipping prices are calculated on a flat rate per pound of items being shipped. Each item in our store has a weight assigned to it.
Free shipping on orders over $75.
Items purchased online must be returned following our online store policy and are not eligible to be returned to the store.
We accept returns if the customer initiates the return shipment of the item within 30 days of delivery of order. Customer is responsible for return shipping on returned items, unless item is faulty or damaged, in which case Willow Manor will cover return shipping, and send a replacement item upon receiving damaged product.
For any questions or concerns about shipping or returns, please email us at WillowWebsite@outlook.com. Please include any applicable order or reference numbers so we can better assist you.
We have a dedicated associate to handle shipping and returns, and are dedicated to making sure our customers are satisfied with our service, so please to not hesitate to email us with any questions, and we will do our best to accommodate you in a timely manner.
We understand shipping and returns can be a hassle with online shopping, so we want to do everything to make sure you love your experience shopping with Willow Manor... Thank you for your business!